What to do:

 

1. Find the activation email from your school and click to get started, or:
2. Go to parentsquare.com/signin (or install the ParentSquare app) and follow the prompts to sign up.
3. Use Google single sign-on, your email, or your phone number to set up your account. Your email/phone number must match contact details in Skyward's database for this to work!
4. If your contact details aren’t recognized, contact your school building to get them added. After they update your information in their database, the new contact details will appear in ParentSquare after the next daily sync, and you will be able to create an account.

Note: After you are added to ParentSquare by your school, you will receive school communications even if you have not registered your account. However, you will need to register your account in order to participate in two-way communications and to access any confidential student-specific documents or forms.

 

1. Log in to your main ParentSquare account.
2. If you have unverified contact information, you will see one or more contact cards under, “Action Required: Confirm Your Account Information.”
   Note: You can also click “Confirm Contact Info” on your Account page to start the process.
3. Confirm Email and/or Phone. A verification code will be sent to the email or phone number. Enter this verification code in ParentSquare to confirm.
4. Confirm Child(ren).
5. Confirm your name and school affiliations by clicking Yes, this is me.

Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?

 

Contact details in ParentSquare are synchronized from Skyward, the secure student information system (SIS), records. Once your school updates their official records, changes will automatically be reflected on your account in ParentSquare.

What to do:

• If you’re logged in, click the question mark next to your name.
• If after following these instructions you are unable to change the contact info, please contact your school directly. 

• Log in and navigate to My Account, then Edit Account.
• Edit your contact details and verify your new email/phone (if changed).
• These suggested corrections will be sent to the school.

Changes will show in your account automatically after the school updates its database of record.

 

For more information: Manage Your Account Settings – ParentSquare

Would you like to have your messages translated into a different language?

Web browser: 

• On your home page, click your name and select "My Account." Then, select "Language Setting.”

• Select your preferred language and then click save.

Mobile app:

• From your home screen, click the triple bar in the top left corner. Click on "Account," then "Preferences," then "Language Settings."
  
  
• Select your preferred language and click save.

Sometimes users will need to merge accounts together. Sometimes parents with more than one child will have multiple accounts because parent information didn’t match (name, email, phone). Many staff members are also parents, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

What to do:

1. Log in to your main ParentSquare account.
2. Click your name in upper right and select My Account.
3. Click Combine with another account.

4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:

   1. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
   2. If you do not see the account you want listed, click Combine Another Account.
5. Log in to the other ParentSquare account you want to combine.
6. Select name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

 

 

For more information: Missing a child/Missing a school/Staff is also a Parent (Merge Accounts) – ParentSquare

If you are missing a child/school, it may be because:

• Your contact information is inconsistent across the school’s student information system.
• You have more than one ParentSquare account with different contact information.

What to do:

• If you’re missing kids, schools or contact info in ParentSquare, first try confirming your account information (How do I Change My Contact Details?).
• If the information is still missing, you may want to try combining your existing accounts (How Do I Combine/Merge Accounts?).
• If neither of these steps are successful, please reach out to your school by clicking on the question mark icon in the top right corner of the site and selecting “Contact School.”

ParentSquare allows users to customize their notifications based on notification type and select their preferred delivery method.  

 

You can choose between "instant" and "digest" notifications, or choose to turn off notifications altogether (excluding emergency alerts and notices).

 

The "instant" setting will send all posts notifications in real-time. The “digest” setting sends direct messages, alerts, and time-sensitive posts instantly, but sends all non-time sensitive posts at the end of the day (at a time of your choice), reducing the number of notifications you receive daily. We recommend the “digest” setting.

 

ACTION:

Here is some help for two common login problems:

• Your login no longer works, and you cannot reset your password.
• You are trying to register but can’t – your email or phone number isn’t recognized.

What You Need to Know:

Probably your contact details are not showing in Skyward. ParentSquare synchronizes with Skyward, our district’s internal student information database, containing details provided by families (on forms, during registration, etc.). ParentSquare accounts sync with school data to make sure only actual parents and guardians are registered, and student privacy is maintained.

 

What to do:

1.  Confirm that your information is correct and up to date in Skyward.
2. If you are unable to change directly on Skyward, contact your building's secretary. 
3. ParentSquare automatically synchronize once per day, so the change should be reflected by the next working day.
4. If you still have problems, the next step would be to contact Director of Communications, Marie Towns at [email protected]

 Click the question mark in the top right corner of the desktop version or the Help tab on the app (tap the triple bar icon at the top left) to find answers to most of your questions.

 

To find answers on your own, you can also go to ParentSquare's help articles after logging in.